Terms of service

Custom Item Return Policy

We recommend that you always check all spelling and graphics and make sure your order is correct before sending it to us.

We take all possible steps to make sure your order is completed as requested. These steps include manual verification of the ordered item, which covers double checking all spelling and/or custom graphics. Once the order is placed, no changes can be made on the text or image that is requested to be engraved. The reason for this is when the order is submitted we may start working on it right away and not receive your request to make changes on time. Once we start working on the order we can not make changes to the layout. You may request a draft before you place a order.  Please know that wood is a natural material with natural imperfections.  Wood is like fingerprints, no 2 are the same.  Some wood plaques have natural markings and dark spots that may appear on the plaque.  We have no way of preventing this and we can not guaranty that the next one or replacement will not have markings.  Due to the nature of these orders, all custom orders are sold 'as is' and no return will be honored for any item that has been customized unless it is an obvious mistake on our part. If a mistake on our end is found we will gladly exchange the item. 


Shipping via USPS standard shipping with tracking. Ship in US and International
Shipping may take 5-7 business days. Custom orders may take 7-10 business days to ship.